Built to Last
RUX’s holistic design philosophy strives for real-life sustainability from birth of product to end of life, with:
- modular design for changing needs
- field repairable parts for longevity and minimized waste
- versatility to reduce your need for other products
- design-for-disassembly for a sustainable end of product life with separable, recyclable parts.
This design ethos means RUX products will last longer and stay relevant for life.
That is why RUX products come with a lifetime guarantee.
Buying a RUX is like buying a life-long adventure buddy. You can count on it being functional, free of defects, and adaptable to your ever-changing needs. Not only will we do everything we can to keep it in your life, but we’ll also keep as much as we can out of the trash by continually improving our design for recyclability.
Lifetime Warranty Will Cover:
Manufacturing defects in materials and workmanship. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion.
Lifetime Warranty Does Not Cover:
Cosmetic blemishes, scratches, stains, or normal wear & tear. Failures or breakages due to misuse, neglect, or intentional damage. Things not manufactured by RUX (Apparel & Utility Straps). Damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping.
To submit a warranty claim, use the form below.
RUX 70L Lid Tunnel Issue
We have identified a potential weakness with the fabric on the RUX 70L lid tunnel from certain manufacturing runs. While this is not a widespread issue, even across the manufacturing runs in question, we want to ensure your product is up to the high standards we strive for at RUX.
If you find a fabric tear on your lid, please complete the Warranty Claim form below. We will replace your lid for free, no questions asked.
The lids of potential concern can be identified with the product serial code (eg: 2023-70L-RGRG-BLACK-07-0001) found on the QR card in the clear plastic sleeve of your RUX 70L.
Serials containing the following digits may experience this issue: BLACK-06, GREEN-06, BLACK-07, GREEN-07, ORANGE-07