Built For Life
RUX Lifetime Guarantee
We know you can break gear, and nothing lasts forever, even Cold November Rain. RUX’s wholistic design philosophy strives for real-life sustainability from birth of product to end of life, with:
- modular design for changing needs,
- field repairable parts for longevity and minimized waste,
- versatility to reduce your need for other products,
- and design-for-disassembly for a sustainable end of product life with separable, recyclable parts.
This design ethos means RUX products will last longer and stay relevant for life.
That is why RUX products come with a lifetime guarantee.
Buying a RUX is like buying a life-long adventure buddy. You can count on it being functional, free of defects, and adaptable to your ever-changing needs. Not only will we do everything we can to keep it in your life, but we’ll also keep as much as we can out of the trash by continually improving our design for recyclability.
What That Means
If part of your RUX product* becomes defective, we will repair or replace it with a fully-functioning item in the same or better condition.
We know RUX products are going to get beaten up. It’s the nature of their usage case. Nicks and scratches and wear and tear will be part of the game. If you’re looking for help with repair, we will be happy to help for a small fee. We’ve strategically designed RUX for efficient repair.
But if RUX breaks due to a manufacturing defect or through normal use, we’ll be sure to cover it for you. We also aim to keep your RUX in functional condition for a long and sustainable life, and keep as many parts out of the recycling or landfill as possible. Your warranty claim will more likely result in repair parts being sent to you, repair by us when needed, or replacement with refurbished parts instead of sending a new replacement product.
*Standard warranty does not apply to apparel or logo swag, which are produced by 3rd party partners. We guarantee apparel against manufacturing defects, but it is not guaranteed for a lifetime of use.
Lifetime Warranty Will Cover:
- Manufacturing defects in materials and workmanship
- If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion.
Lifetime Warranty Does Not Cover:
- Cosmetic blemishes, scratches, stains, or normal wear & tear
- Failures or breakages due to misuse, neglect, or intentional damage
- Things we don’t manufacture ourselves (Apparel & Utility Straps)
- Damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping.
To submit a warranty claim, complete the form below.
RUX Lid Issue
We have identified a potential weakness with the fabric on the RUX 70L lid tunnel from certain manufacturing runs. While this is not a widespread issue, even across the manufacturing runs in question, we want to ensure your product is up to the high standards we strive for at RUX. If you find a fabric tear on your lid, please complete the Warranty Claim form . We will replace your lid for free, no questions asked.
The lids of potential concern can be identified with the product serial code (eg: 2023-70L-RGRG-BLACK-07-0001) found on the QR card in the clear plastic sleeve of your RUX 70L.Serials containing the following digits may experience this issue: BLACK-06, GREEN-06, BLACK-07, GREEN-07, ORANGE-07
Limitations & Liability
As RUX evolves, some products, parts or styles may become permanently unavailable. Products not directly produced by RUX do not fall within the same lifetime warranty policy. This currently includes Utility Straps and Apparel. Our warranty does not cover cosmetic wear, scratches, blemishes, stains, etc.
Our lifetime warranty is not an excuse for you to misuse RUX products. We ask you to do your part to keep your RUX fully functional and out of the recycling bin or landfill. We reserve the right to not repair or replace products that have been misused. We also reserve the right to change this warranty policy in future.
Be reasonable in your expectation of what RUX can and can’t do, and we look forward to evolving our product line together with your ongoing feedback.
We have designed and built RUX products to function as a very versatile system for storing, carrying and transporting your gear. We are not liable for any damage to your equipment or surrounding environment as a result of using your RUX products, nor are we liable for injury to yourself or others as a result of using RUX.