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FAQ

Shipping

If I order today, when will my order ship?

Pre-orders placed today are for our second shipment scheduled for mid August.

I previously ordered a RUX. When will it ship?

Indiegogo Orders - Production is complete and has been sent by ocean freight to North America. USA orders are expected to ship from our warehouse at the end of June. International orders have the same timing, but add 2-3 weeks for it to reach your location. Canada orders are unfortunately delayed until the end of July. Please see our email updates for more details.

Most online orders made BEFORE April 1, 2021 - If you were lucky enough to pre-order from our first production run, your timing is the same the Indiegogo crowdfunding orders above.

Online orders AFTER April 1, 2021 - As stated on our website and reminder emails, your pre-order is part of our second shipment, which is still scheduled for mid August. 

Shipping costs, taxes and duties?

North America - Our shipping fees are explained on the checkout page. Flat rate shipping for a RUX 70L within North America is $15 (USD). Orders over $325 USD (ie 1x RUX 70L + 2 accessories) qualify for FREE shipping within North America.


International - There is an additional cost for international shipments, as outlined at checkout. Shipping price varies by country. Please note that international taxes and duties are not included for international orders.

Specs & features

Are RUXs stackable?

RUX is great for stacking when filled, or partially filled and compressed. The bistable steel corner stays are intended for easily popping the bag open and keeping it there for easy access and packing. However, these corner stays are NOT structural corners. So you would want to stack the heaviest, most packed RUX at the bottom and place the empty or so half-filled RUX on top. You are relying on your contents within your RUX for proper stacking.

Are RUXs waterproof?

RUX is highly weatherproof, built for all-weather adventure- moving gear in a truck bed, on racks, on a camping trip, boating and more. The bag is a waterproof tub made by  RF welding TPU coated high tenacity 840D nylon and a molded EVA bottom. The bottom and lid are both laminated with PU for added durability. The lid is also molded EVA foam and has an overhanging perimeter to help keep it on and weather out. RUX is not submersible or watertight. 

What are the dimensions of a RUX 70L?

RUX 70 has 70L of volume, with a box-like shape that optimizes that space for efficient packing. When upright it's 40cm wide x 50cm long 35cm deep. (15.7 x 19.5 x 13.8 inches). RUX 70 is large enough to go big with day-trip gear great for loading up your vehicle for bigger excursions and still small enough to be maneuverable so you can take advantage of RUX's carrying and storing benefits. When you don't need it, save space. RUX packs flat to only 8cm (3.1 inches) deep. 

Warranty & return

Lifetime warranty? Really?

Yes. RUX offers a lifetime guarantee on all RUX manufactured products. If any part of your RUX breaks or becomes dysfunctional over time while being used as recommended, we will repair it for free. And with our modular design, we can efficiently ship you a new part without the waste or carbon footprint associated with repairing or replacing typical products. See our warranty for full details.

Can I return my RUX?

You are able to request a return for refund within 30 days of receiving your product. Please visit our Refund Policy for more information.